Refund policy

If you have ordered an item in the wrong colour or size, you can request a return within 14 days of receiving your order for a refund.

Due to the unique nature of each product sold by Gaia Segattini Knotwear, we cannot offer a product exchange. If you would like a different size, colour or item, please return the item to us and place a new order.

The return of the item can be requested via our return request form.

ATTENTION
Please note that the cost of return shipping and any additional charges are the responsibility of the purchaser.

We will not accept returns that have not been previously authorised through the portal, or received outside the terms of our policy. Products must be shipped within 3 working days from the approval of the return (unless other arrangements have been accepted).

Items must be returned in pristine conditions, undamaged, with the original labels not removed, if possible in the original packaging or packaging suitable for shipment. In particular, the returned products must not have been worn, washed or altered in any way. Returns of incomplete, damaged, used or altered
products in any way will not be accepted.
Once received, the refund will be processed within 3-4 working days.

For more details and a more thorough understanding of the return policy, please refer to the terms and conditions.